Refund Policy
Last Updated: September 7, 2026
This Refund Policy applies to purchases of Devraftel Finance from DEVRAFTEL (PRIVATE) LIMITED ("Devraftel", "we", "us", or "our").
1. General Refund Policy
Unless otherwise required by applicable law, purchases are generally non-refundable and non-exchangeable.
We may review refund requests on a case-by-case basis and, where appropriate, approve a full refund, partial refund, or decline the request.
In considering a discretionary refund, we may take into account factors such as the nature of the Service, the reason for the request, the extent to which the Service has been used, and the circumstances surrounding the purchase.
A discretionary refund does not create an obligation to provide the same refund for future purchases or similar circumstances.
2. Mandatory Rights
Nothing in this Refund Policy limits any rights that cannot lawfully be excluded or restricted.
Where applicable consumer protection laws provide withdrawal, cancellation, refund, statutory warranty, or similar rights, those rights will apply.
This includes any applicable rights where the Service is materially not as described, defective, or not fit for its intended purpose.
Where different rules apply in a customer's jurisdiction, we will honor the rights required by applicable law.
3. Subscriptions
Subscriptions may renew automatically according to the billing period selected at purchase.
Customers may cancel future renewals at any time using the available subscription-management functionality or by contacting support.
Cancellation normally prevents future renewal and does not itself create a right to a refund for an already completed transaction, except where required by applicable law or where a discretionary refund is approved.
4. Trials
Where we offer a trial, its duration and applicable terms will be disclosed before the customer begins the trial.
Customers should cancel before the end of a trial if they do not wish to continue into a paid subscription.
5. Refund Abuse
We may decline a discretionary refund where there is reasonable evidence of fraud, refund abuse, manipulation, or misuse of the Service.
This does not limit rights that cannot legally be excluded.
6. Effect of a Refund
Where a full refund is issued for a subscription or purchase, access to the corresponding paid Service may be terminated.
Where a partial refund is issued, the effect on the subscription or Service will depend on the circumstances of that refund.
7. Requesting a Refund
To request a refund or ask a billing question, contact:
Please provide your company name, account email, relevant transaction or invoice reference where available, and a brief explanation of the request.
Where a purchase has been processed through a third-party payment provider or Merchant of Record, the refund may be processed through that provider in accordance with the applicable payment arrangement.
8. Changes to This Policy
We may update this Refund Policy from time to time.
The version applicable at the time of a transaction will apply to that transaction to the extent required by applicable law.
9. Contact
DEVRAFTEL (PRIVATE) LIMITED 96 S, KB Colony Lahore, Pakistan
Billing: billing@devraftel.com Support: support@devraftel.com